CUSTOMER SATISFACTION

We, E-Kart Elektronik Kart Sistemleri A.Ş., ensure that all customers served can communicate their demands, suggestions and complaints equally through various means (email, phone, and fax).

• We adopt a customer-oriented approach structured across the key principle of ensuring that all these feedbacks are
• a. traceable and reportable,
• b. collected in a transparent and reliable data warehouse,
• c. handled and utilized in a proper, objective, fair and confidential manner, and that
• d. our processes are constantly observed and improved.

We gauge customer satisfaction and take necessary actions for the sake of exceeding customer requirements and demands, and are committed to ensuring and maintaining the trust customers place in us.