"Human first"
E-Card aims to establish up-to-date recovery plans to ensure the continuity of all critical processes and services in an emergency, to provide the necessary resources and to perform continuous improvement activities by taking care of all stakeholders' interests based on the business continuity management system policy.
Pursuant to this aim;
- We review the defined targets and performances;
- We make our business processes effective and we commit to be a company that is constantly renewed and improved.
We ensure that our company activities comply with the related standards (e.g. PCI, GSM SAS, ISO 27001, ISO14298, OHSAS 18001, ISO 14001), customer specifications, laws and regulations as well as local requirements.
- It is our priority to create a safe working environment for our employees and visitors and to protect their social and health conditions.
- We prepare plans to effectively coordinate and carry out rescue operations in emergencies and to keep costs and losses atminimum.
- We provide the training courses necessary to contribute to the development of each member of our teams, to enhance their competencies and to adopt a business continuity awareness.
- We carry out risk analyzes in the work environment to predict uninsured risks introduced by ever-developing technologies and carry out necessary activities to minimize such risks.
- We ensure that the image of the company does not suffer any damage by keeping internal and external communications as well as media relations under control and by informing our partners accurately and promptly in emergencies.
- We ensure that we create a safe response to emergency situations and implement opportunities for improvement with the drills we conduct.
- In emergencies, we implement such alternative solutions in accordance with pre-established plans to ensure continued product and service availability.
This policy conforms to E-Kart's Integrated Management Systems Policy (Doc.No: PO-KAL-0001), Information Technologies Policy (Doc.No: PO-TEK-0002) and Physical Security and Information Security Policy (Doc.No: PO-GUV-0001)
RESPONSIBILITIES
The General Manager is responsible for the establishment, internal announcement, understanding and implementation of this policy.
The Integrated Management Systems Manager is responsible for the implementation of the Business Continuity Management System, for the completion of its missing aspects and for ensuring the continuity thereof.
All staff members are trained on roles assigned to them with respect to business continuity and also drills are conducted to evaluate these trainings.
